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Frequently Asked Questions


About Smart Meter Texas

What is Smart Meter Texas (SMT) ?

Who is the Smart Meter Texas Team?

Do I have to register with Smart Meter Texas (SMT)?

What is the usage data I see displayed on the SMT website?

How can I get help if I have a problem with the SMT website?

What is done to ensure the privacy of my personal information?

What is a Retail Electric Provider?

What is an Electric Utility Company?

What is a Smart Meter?

What is an ESI ID?

What is my Premise?

About Meters

Which meters can I access?

What do I need to know before I register on the SMT website?

Who else can access my usage data, meter, and premise information?

Why can't I see a meter that was previously in my list?

Can I see who has access to my usage data?

What do I do if someone else has registered my meter on the SMT website?

About HAN (Home Area Network) Devices

What is a HAN (Home Area Network) Device?

How long does it take for a HAN Device to be added/removed from my Smart Meter?

What can I do with my HAN Devices through SMT?

Why is the usage data on the SMT website occasionally different from the usage data displayed on my HAN device?

Who else can access my HAN Devices?

About My Account

Can I change my User ID?

How can I unlock my account?

How is my personal contact information used?

How is my company’s contact information used?

Can I manage more than one Smart Meter with my account?

Why is my account being revoked?

About Reading Reports and Using the Data

How can I download the usage data that I see on my Smart Meter (s) usage screen page onto my computer?

How are reports that I request delivered to me?

Are there any limits on the usage data that I can request?

Why does my usage data sometimes show up as an estimate on the SMT website?

I don’t understand my reports. How can I get help?

About Importing Files

What is a CSV file?


About Smart Meter Texas

What is Smart Meter Texas (SMT) ?

SMT stands for Smart Meter Texas, the name of this website. SMT allows you to track and review your electric usage in monthly, daily and fifteen minute intervals and have access to meter and premise information.

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Who is the Smart Meter Texas Team?

The Smart Meter Texas website is sponsored by a group of electric utility companies doing business in the state of Texas.

  • The Smart Meter Texas Team is composed of members of these companies and their representatives or agents.
  • Together, the Smart Meter Texas Team provides the data and support necessary to maintain the Smart Meter Texas web site.

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Do I have to register with Smart Meter Texas (SMT)?

  • Registration on the SMT website is not required to keep your electricity flowing or to use a Smart Meter.
  • Registration allows you to view and receive your detailed usage data and reports and have access to your meter and premise information.

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What is the usage data I see displayed on the SMT website?

Your usage data is your electrical consumption information or, simply put, the amount of electricity you used during a given time period. The SMT website displays your daily electrical usage in fifteen minute intervals. The kilowatt hour (kWh) is the most commonly used unit of measure to explain the amount of electricity consumed over time.

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How can I get help if I have a problem with the SMT website?

If you have a problem using this website or with error messages you cannot resolve, you may contact the Smart Meter Texas Team by selecting the Contact Us tab on the left side of the screen.

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What is done to ensure the privacy of my personal information?

Reasonable steps as required by applicable law are taken to protect your personal information. Your personal information is shared only as necessary for purposes related to this website and only with parties that have agreed to keep all personal information confidential. Without your consent, your personal information will NOT be sold or shared with third parties under ANY circumstances. Please refer to statements of Privacy in the Terms and Conditions section by clicking on the security tab on the left side of the SMT screen.

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What is a Retail Electric Provider?

  • In the state of Texas, a Retail Electric Provider (REP) is a company that sells electricity to consumers.
  • Your REP is the company that sends you your monthly electric bill.
  • More information about Retail Electric Providers and the services they provide can be found at: www.powertochoose.org

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What is an Electric Utility Company?

An Electric Utility Company is a company that transmits and distributes electricity to a specific premise (your home or business). Your electric utility company is responsible for maintaining the poles, wires, and meter that deliver and measure the electricity consumed by your home or business, for reading your meter and providing the information to your REP, and for restoring service when there is a power outage. The electric utility companies on the SMT Meter Texas Team are also referred to as Transmission and Distribution Service Providers (TDSPs).

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What is a Smart Meter?

  • Smart Meters have continuously available, remote, two way communication and information storage capability that records and stores your electrical usage in 15-minute intervals and communicates that usage information back to your electric utility company.
  • Unlike traditional electric meters that only measure total consumption, Smart Meters show when the energy was consumed.

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What is an ESI ID?

  • In the state of Texas, an ESI ID is a 17 or 22-digit number used to identify a unique point of electric service delivery to a premise (your home or business).
  • You can find your ESI ID number on your electric bill.

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What is my Premise?

On this website, your premise refers to the specific location or address where your electricity is delivered. An example is your home or business.

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About Meters

Which meters can I access?

To access data on the Smart Meter Texas SMT website, you must have an installed and operational Smart Meter in an area of Texas open to electric competition.

In order to use the SMT website to access usage data, meter, and premise information from your Smart Meters, you must first register as a new user to set up your SMT account.

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What do I need to know before I register on the SMT website?

To gain access to your usage data and your meter and premise information you must first register on the SMT website. To do this:

  • You will need the name of your Retail Electric Provider (REP). The name of your REP is on your electric bill.
    • You need to select the name of your REP from the list provided by the search function. Contact your REP if you cannot find a match.
  • You will need the Electric Service Identifier (ESI ID) and meter number for each Smart Meter that you wish to access.
    • Your ESI ID number is on your electric bill. Your meter number is on the meter itself and may be on your electric bill.
  • You must choose what type of account you would like to have

        Residential account:

        • You may view usage, meter and premise information for your premise and other properties for which you are responsible
        • Residential customers may designate up to five friends to view your usage information

        Business Account:

        • If you have a business and want multiple business associates to have access to your Company’s usage, meter, and premise information; then you should register for a Business Account
        • Businesses may designate up to 4 administrators to register and manage their SMT accounts, and elect each User to have the ability to register on the SMT website.
  • Click on the New User Register button or the Register Now icon for more information and to get started.

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Who else can access my usage data, meter, and premise information?

Your usage data, meter, and premise information is accessible by your Retail Electric Provider, the Smart Meter Texas Team and those you choose to give access to your SMT account.

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Why can't I see a meter that was previously in my list?

Some events may cause a Smart Meter not to appear on your list. Contact your Retail Electric Provider if you need help identifying or understanding any of these events.

  • If you have attached a meter to your account that belongs to another customer, the meter may be removed from your account. If that happens, you will receive an email notification.
  • You will lose access to Smart Meter usage data if a Retail Electric Provider notifies the electric utility company that you have moved.
  • If the electric utility company replaces your Smart Meter with another Smart Meter, your original Smart Meter and number will be replaced with your new Smart Meter and a new number. The Electric Service Identifier (ESI ID) will remain unchanged and can help you identify this situation.
  • If the electric utility company replaces your Smart Meter with a traditional non-automated meter, you will lose access to your meter since this website only contains data for Smart Meters.

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Can I see who has access to my usage data?

You may view and manage all those you have granted access to your usage data. If you have a residential account, you may grant access up to five friends to view your Smart Meter usage information. Your Friend’s List displays the friends that may view your usage information. If you are a company administrator, you may view and manage your company’s Account List that shows all accounts associated with your company. For more information on how to access these lists, check your user guide.

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What do I do if someone else has registered my meter on the SMT website?

Smart Meters on this website can only be attached to one customer account.

  • If your Smart Meter is attached to another account, you will receive an error message when you try to add the meter to your account.
  • This does not mean that someone else is using your electricity or that you are incurring unwarranted charges.
  • This simply prevents you from accessing your usage data, meter, and premise information on the SMT website.
  • Verify that the Electric Service Identifier (ESI ID) and meter number that you are entering are correct.
  • Contact your Retail Electric Provider to resolve the situation if you believe that someone else has accessed your meter information.

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About HAN (Home Area Network) Devices

What is a HAN (Home Area Network) Device?

A HAN Device is an energy information and management device you may choose to install in your home that allows you to monitor your electric usage and control your appliances. These energy information and management devices have the capability to receive informational messages and instructions from your Retail Electric Provider (REP) that help you manage and control your energy consumption. Examples of HAN Devices include in-home displays, thermostats, and smart appliances.
To learn more about how to obtain and install a HAN Device contact your Retail Electric Provider (REP).

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How long does it take for a HAN Device to be added/removed from my Smart Meter?

The process to add and remove HAN Devices may take a few minutes. After you submit the request through the SMT website, SMT automatically coordinates the adding or removing of your HAN Device with your Electric Utility Company.

For more information about the process of adding/removing HAN Devices you may review the User Guide.

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What can I do with my HAN Devices through SMT?

You can view the status of each HAN Device associated with your SMT account as well as add and remove HAN Devices. You can find more information about how to perform these functions in the User Guide available to registered users of this SMT website.

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Why is the usage data on the SMT website occasionally different from the usage data displayed on my HAN device?

Occasionally, communication between your electric utility company and your Smart Meter may be hampered for a short period of time. In this instance, your usage for the missing timeframe may be estimated based on your normal usage patterns. The SMT website will indicate an “A” for an actual reading and an “E” for an estimated reading. However, the electrical utility company may continue to communicate with your Smart Meter to obtain the missing usage data and replaces estimated meter readings with actual readings. Estimated meter readings may be a reason that your electrical usage data on the SMT website may differ from what you see displayed on your HAN Device. In addition, if the timing of meter readings sent to the SMT website differs from the timing of readings sent to your personal HAN device, the usage data you see displayed on the SMT website may differ from what is displayed on your HAN device.

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Who else can access my HAN Devices?

The information about your HAN Devices is accessible to your Retail Electric Provider.

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About My Account

Can I change my User ID?

Your User ID is the primary identifier for your account and cannot be modified or edited.

  • If you wish to change your User ID, you must register for another account.
  • Since Smart Meters on this website can only be attached to one customer account, they must be removed from your current SMT account before you register for a new account
    • Your usage data stays with your ESI ID regardless of the SMT web account that has access to it. Therefore, when you register for a new account you will still have access to your historical usage data.

For Business accounts, Smart Meters are attached to the Business.

  • You may register for a new account with a new User ID under your existing Business.
  • Your request will have to be approved by one of your company’s Administrators.
  • Your Administrator may choose to permanently revoke your old account.

For Residential accounts, Smart Meters are attached to the account. To change your User ID, you should follow these steps:

  1. Remove your Smart Meters from your existing account.
    1. Login to your existing account using your current User ID and password.
    2. Select the My Accounts tab.
    3. Navigate to My Smart Meters on the left side of the screen.
    4. Find your Smart Meters in your meter list and select Remove.
    5. Logout
  2. Register for a new account, creating your new User ID.
    1. You will need the Electric Service Identifier (ESI ID) and meter number for one of your Smart Meters in order to complete the registration.
    2. Select Register Now from the Login screen and follow the instructions presented to create your account.
  3. You may attach additional Smart Meters to your new account.
    1. Login to your new account using your new User ID and password.
    2. Select the My Accounts tab.
    3. Navigate to My Smart Meters on the left side of the screen.
    4. Select Add Smart Meter and follow the instructions presented to add additional Smart Meters to your account.
  4. Your old account no longer has access to Smart Meter data and will be automatically revoked after 13 months of inactivity.

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How can I unlock my account?

Your account will become locked if you incorrectly enter your password four times in a row when attempting to login. You can unlock your account by following these steps:

  1. On the Login screen, enter your User ID then select Forgot Password.
  2. You will be presented with the Security Question that you selected during the registration process. You must answer the question using the same answer that you supplied during registration. The answer must be exact but is not case sensitive.
  3. If you successfully answer your Security Question, your account will be Unlocked and a new temporary password will be generated and sent to the email address that you supplied in your account profile.

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How is my personal contact information used?

  • Your Personal contact information is used by the Smart Meter Texas Team to notify you of changes relating to your Smart Meter Texas account.
  • If you have a Residential account and have attached a Smart Meter, then your name and email address are also available to the Retail Electric Provider associated with that Smart Meter.
  • All users of the Smart Meter Texas web site, including Retail Electric Providers, are required to agree with the presented Terms and Conditions when registering for an account. Please refer to statements on Privacy in the Terms and Conditions section by clicking on the security tab on the left side of the SMT screen.

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How is my company’s contact information used?

  • If you have a Business account, your Company contact information is used by the Smart Meter Texas Team to notify your Business of changes relating to your Smart Meter Texas Business account.
  • If your Administrators have attached a Smart Meter to your Business, then your Company’s name and email address are also available to the Retail Electric Provider associated with that Smart Meter.
  • All users of the Smart Meter Texas web site, including Retail Electric Providers, are required to agree with the presented Terms and Conditions when registering for an account. Please refer to statements of Privacy in the Terms and Conditions section by clicking on the security tab on the left side of the SMT screen.

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Can I manage more than one Smart Meter with my account?

  • If you register for a Residential account, you may attach multiple Smart Meters to your account even if those meters are installed on different properties.
  • If you register for a Business account, all registered users associated with your Business will have access to all Smart Meters attached to your Business. Only Administrators for your Business will have the authority to attach Smart Meters.
  • You cannot access your Residential Smart Meters from your Business account or access your Business Smart Meters from your Residential account. In this instance, you will need separate accounts.

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Why is my account being revoked?

For Residential customers, your account will be revoked if there has been no login activity for 13 months. As a forewarning, an email will be sent after there has been no log in activity for 12 months indicating your account will be revoked in 1 month if you still do not login prior to the deadline.

Business accounts do not expire and can only be revoked by your Administrator. If you have a problem accessing your account after a period of inactivity, please contact your company's SMT Administrator.

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About Reading Reports and Using the Data

How can I download the usage data that I see on my Smart Meter (s) usage screen page onto my computer?

You can download the usage data that you can view on the SMT site in the form of a csv file. Depending of which type of report option and the time period that you select, the data will either be available to you for immediate download or you will be notified via e-mail when it is ready for download.

To download the data, follow the following steps:

    1. Select an ESI ID on page My Smart Meters< Usage Report and continue to the Usage Report page.
    2. Select a Report Option using the drop down menu and adjust the start and end dates to meet your requirements
    3. Click Update Report and you will be able to view the data on the screen if there is data available for that smart meter for the time period you choose.
    4. Click Export to download the data. You will receive a prompt to save the data as a csv file if:
      • You selected a report option of Daily Usage (15 minute intervals) and a time period equaling one day
      • You selected a report option of Daily Meter Reads and a time period equaling 30 days
      • You selected a report option of monthly reads and a time period equaling 24 months.
    5. If the time periods you selected for the given report options are greater than the ones listed above, you will be routed to a Report Scheduler Confirmation page. You will receive an e-mail notification when your report is ready for download.

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How are reports that I request delivered to me?

You will receive your reports via email.

Some report requests can involve large amounts of data.

  • If your request cannot be serviced immediately, you will receive a message containing an Order Number and be instructed to retrieve your report later.
  • You will be notified by email when your report is ready.
  • At any time, you can check on the status of your report by following these steps:
    1. Login to the Smart Meter Texas website using your User ID and password.
    2. Select the Usage tab.
    3. Select Report Request Status on the left side of the screen.
    4. You will only see reports that you have requested. Look for your Order Number in the list to see the current status of your request.
    5. Completed reports are sent to the email address you provided.

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Are there any limits on the usage data that I can request?

You may request the Daily Usage (15 Min Intervals) and Daily Meter Reads reports for up to 13-months of historical usage data from your Smart Meters. You may request the Monthly Usage report for up to 24-months of historical usage data from your Smart Meters.

This information is available starting February 1, 2010 or when your usage data is made available to this website. This can take up to 60 days after your meter is installed.

You may also submit requests to obtain a meter reading from your Smart Meter once every hour but no more than 24 times per day.

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Why does my usage data sometimes show up as an estimate on the SMT website?

Occasionally, communication between your electric utility company and your Smart Meter may be hampered for a short period of time. In this instance, your electrical consumption (usage) data for the missing timeframe may be estimated by your electric utility company. To assist you in determining an actual meter reading from what is estimated, meter readings on the SMT website are noted with an “A” for an actual reading and an “E” for an estimated reading. To make an estimate, your electric utility company may:

  • Estimate your consumption based on your normal historical usage patterns for the same day of the week and time of the day.
  • If this information is not available, your electric utility may estimate consumption based on your normal historical usage for a similar day and time.
  • If insufficient usage data exists for either of these estimates, your electric utility company may use a default usage estimate or make a manual estimate with what information is available.

In many cases, your electrical utility company continues to communicate with your Smart Meter to obtain the missing usage data and replaces estimated meter readings with actual readings.

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I don’t understand my reports. How can I get help?

  • You can contact the Smart Meter Texas Team by selecting the Contact Us tab on the left side of this screen.
  • You may also want to contact your Retail Electric Provider (REP).

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About Importing Files

What is a CSV file?

  • CSV stands for Comma Separated Values.
  • This is a common file format in which data fields are listed in a string separated by commas.
  • The CSV file format is used by the Smart Meter Texas (SMT) website when you import files to this website or receive reports from the website.
  • CSV files are commonly created by spreadsheet programs (like Excel) or text editors (like Notepad).
  • You can find more information on CSV files in the User Guide available to registered users of this website. For any additional questions contact the SMT Help Desk.

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